The Medical Clinic
South Keys Health Center’s Family Doctors is a group practice focused on providing patient-centered care using evidence-based best practices. We are part of the Ottawa Family Health Team and collaborate with various healthcare professionals, including nurse practitioners, nurses, social workers, physiotherapists, and psychologists. This teamwork allows us to reach more patients and help them maintain their health.
Our Family Health Team plays a crucial role in transforming the healthcare system and reshaping people’s perceptions of healthcare. We emphasize illness prevention and health promotion while finding effective ways to manage chronic conditions such as diabetes and depression. The Ottawa Family Health Team ensures that care is both accessible and comprehensive.
CONFIDENTIALITY OF INFORMATION
Our patients can expect the highest level of confidentiality from our office. To release any medical information, including appointment bookings, you must provide authorization. This applies to anyone, including parents, guardians, and relatives. If you wish to authorize another individual to access your information, please speak with your doctor or the front desk staff.
TELEPHONES
We strive to answer our phones promptly and return messages in a timely manner. To help us assist you more efficiently, please follow these guidelines:
- Due to the high volume of phone calls, we receive, there may be times when your call will not be returned for 24 to 48 hours.
- Please state and spell both your first and last name clearly.
- Include a telephone number where we can reach you and the reason for your call.
- If you have a question for your doctor or would like to relay a message, please keep it as brief as possible.
- To ensure quicker responses, please refrain from calling the office multiple times, as this only delays our ability to return your call.
Thank you for your understanding!
PLEASE NOTE MESSAGES WITHOUT TELEPHONE NUMBERS OR FULL NAMES WILL NOT BE RETURNED.
Booking an Appointment
Please remember to bring your health card with you to every visit and make sure it is up to date. If your health card has expired, you may be required to pay for your appointment. We require 24 hour’s notice to cancel or reschedule an appointment. Please note that there will be a charge for missed appointments or last-minute cancellations.
If you need an appointment for an urgent medical issue and your doctor is unavailable, you may be offered an appointment with another physician. Alternatively, we may advise you to contact our After-Hours Clinic.